Booking terms and house rules

Plain terms for a two-bedroom condominium let by one person rather than a company. Read them once. Most of it is what you would assume.

01The property

Azenet Homestay is a two-bedroom condominium unit in Tower 3, Trees Residences, Quirino Highway, Quezon City. It sleeps up to four people across two bedrooms with three beds and one bathroom. You have the whole unit; it is never shared with other guests or with us.

The swimming pool, lifts, parking, water, power and internet service are provided and managed by Trees Residences, not by us. See section 11.

02Making a booking

• Message us with your dates. We will confirm whether they are free and what the total is.
• Dates are not held until payment arrives. A conversation, however friendly, is not a reservation. Somebody who pays first gets the dates.
• Once we receive the reservation deposit and the security deposit we confirm in writing in the same conversation, stating your dates, the total, and the balance due.
• The person booking must be at least 18 and must be one of the people actually staying.

03Payment

Rates are in Philippine pesos, per night, for the whole unit, at the price quoted when you book. The rate on the website is indicative and the quoted price is the one that counts.

What	When
50% of the accommodation total	To confirm the booking. Dates are held only from this point.
Refundable security deposit, a further 50% of the accommodation total	With the reservation deposit, in the same payment. This one comes back to you.
The remaining 50%	On or before arrival, at check-in.

Payment is by GCash or bank transfer. We send you the account details in the booking conversation rather than publishing them here, because a payment number on a public page is one a stranger can quote at you while pretending to be us. If anyone sends you details from anywhere other than our own Messenger thread, stop and check with us first.

Please send the payment reference so we can match it to your booking. We never ask for card numbers and we never store them.

What that looks like on a two-night stay

Taking a total of ₱3,800 for the two nights, purely as an illustration:

To confirm	₱1,900 reservation deposit and ₱1,900 security deposit, ₱3,800 in one payment
At check-in	₱1,900, the balance of the accommodation
After check-out	₱1,900 returned to you
The stay costs	₱3,800

04The security deposit

It is held against damage, loss, missing items, or a unit left needing more than an ordinary clean. It is not part of the price of your stay.

• Returned in full once we have looked over the unit. That is usually the same day you leave, and never later than three working days after check-out.
• If we need to deduct anything, we will tell you what and why, with photographs, before we deduct it. You will not find out by receiving less money than you expected.
• It is refunded in full on any cancellation, including a late one.

05Cancellation and refunds

Measured against 2:00 PM on your check-in date.

Situation	What happens
You cancel 5 days or more before	Everything you have paid is refunded in full, deposit included.
You cancel less than 5 days before	We keep the value of the first night. Everything else, including the whole security deposit, is refunded.
You do not arrive and do not tell us	We keep the value of the first night. The rest and the security deposit are refunded.
You leave early	Nights already begun are not refunded. Tell us anyway, so we know the unit is empty.
We cancel on you	Everything you have paid is refunded in full, and we will help you find somewhere else in the building or nearby.

06Typhoons and other things nobody controls

If a typhoon, flooding, a government order, a suspension of travel, or a building emergency makes your stay impossible or unsafe, section 5 does not apply. Instead you may move the booking to any available date within six months, or take a full refund of everything paid. Neither of us owes the other anything beyond that.

This is Metro Manila. It is worth reading that paragraph before you need it.

07Arrival and departure

• Check in from 2:00 PM. Check out by 11:00 AM.
• Entry is by keyless smart lock. We send you a code before you arrive. It is yours alone, it works for your dates only, and it stops working at check-out.
• Please do not pass the code to anyone who is not staying with you. If it is shared, tell us and we will issue a new one.
• Earlier arrival or later departure is sometimes possible and depends on the day. Ask. It is not guaranteed, and where the unit is booked either side of you it will not be possible at all.

08Who may stay

• Up to four guests. This is a limit of the unit, not a preference.
• Tell us who is coming. Trees Residences may require guests to register at the lobby and to show identification, and we cannot waive that on your behalf.

09House rules

• No pets.
• The building's own rules apply to you while you are there. Trees Residences sets its own rules on noise and quiet hours, visitors, use of the pool, parking, deliveries and rubbish. Where those rules are stricter than anything written here, they win, and building staff can act on them independently of us.
• Please leave the unit roughly as you found it. Nobody expects it spotless.
• If something breaks, tell us. Things break. It is only ever a problem when we find out afterwards.

10Damage and loss

You are responsible for damage or loss caused by you or by anyone you bring, beyond ordinary wear and tear. Where the cost is more than the security deposit we may invoice you for the difference, and we will show you what it was for.

11What we are and are not responsible for

• Your belongings are yours to look after. The unit locks; please use it. We are not responsible for items lost, damaged or taken during your stay.
• Building services are outside our control. Power, water, lifts, internet and the pool are run by Trees Residences. We will chase them on your behalf and keep you informed, but an interruption is not grounds for a refund unless it genuinely makes the unit uninhabitable, in which case we will refund the affected nights.
• The pool and other shared facilities are used at your own risk, under the building's rules and its supervision, not ours. Children are your responsibility throughout.
• Nothing here limits any liability that cannot lawfully be limited.

12Your information

What we collect when you book, why, and how long we keep it is set out in the privacy notice. In short: the least we can manage with, shared with nobody except building security where they require it.

13Governing law

These terms are governed by the laws of the Republic of the Philippines, and any dispute falls to the courts of Quezon City. We would much rather sort it out in the chat.

14Reaching us

Message Rey on Facebook. That is the fastest way, before, during and after a stay.